Luxury Store Leader: Drive Growth, Client Experience & Talent

BoF Careers; New York (NY); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Parental leave

Paid holidays

Vacation days

Personal days

Employee discounts

Retirement plan

Job summary

Moncler is seeking a Store Manager for the 59th Street Bloomingdale's location to lead commercial performance and deliver exceptional luxury client experiences. You will shape the boutique's strategy, drive staff development, and ensure operational excellence across all functions.

The role requires a proven track record in luxury retail leadership, strong clienteling and CRM skills, and the ability to translate data into action within a dynamic, destination shopping environment.

Qualifications

• Bachelor's degree preferred; relevant experience accepted in lieu of a degree.
• Five years of progressive luxury retail leadership experience.
• Experience managing a high-volume store or comparable business.
• Ability to lead and develop high-performing teams with accountability and inclusion.
• Strong commercial acumen to interpret KPIs and client insights.
• Expertise in luxury client experience, clienteling, and CRM.
• Strong operational judgment across merchandising, inventory, payroll, and scheduling.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead store performance, achieving sales, profitability, productivity, client development, and operational objectives.
• Develop and execute store-specific business strategies in partnership with Regional Leadership, translating company priorities into clear action plans.
• Analyze KPIs, traffic, inventory performance, client trends, and market opportunities to identify actions that drive sustainable results.
• Drive continuous improvement across sales, conversion, UPT, CRM capture, productivity, repurchase rate, and inventory productivity.
• Manage store expenses, payroll, and scheduling while maximizing productivity and profitability.
• Champion the Moncler Client Promise and ensure the team consistently delivers exceptional, personalized luxury experiences.
• Maintain a highly visible presence on the sales floor through Client Experience Management, coaching in the moment and engaging directly with clients and VICs.
• Build a strong culture of clienteling, networking, CRM excellence, and long-term relationship development.
• Partner with Client Relations and cross-functional teams to execute events and activations that strengthen client engagement and brand awareness.
• Resolve escalated client situations with professionalism, empathy, sound judgment, and a commitment to protecting the relationship.
• Lead, inspire, coach, and develop the store team, fostering a culture of accountability, collaboration, inclusion, and excellence.
• Recruit, onboard, develop, and retain top luxury retail talent while building a strong internal and external talent pipeline.
• Set clear expectations and provide timely, specific, and actionable feedback through regular coaching, performance conversations, and development planning.

Skills

Luxury retail leadership

Team development

Clienteling & CRM

KPIs interpretation

Communication & collaboration

Flexible retail schedule

Education

Bachelor's degree preferred

Experience accepted in lieu of degree

Tools

Microsoft Office

POS systems

CRM software

Inventory software

Job description

Moncler is seeking a Store Manager for the 59th Street Bloomingdale's location to lead commercial performance and deliver exceptional luxury client experiences. You will shape the boutique's strategy, drive staff development, and ensure operational excellence across all functions.

The role requires a proven track record in luxury retail leadership, strong clienteling and CRM skills, and the ability to translate data into action within a dynamic, destination shopping environment.