Luxury Store Manager - Elevate Client Experience & Growth

Tumi Holdings Inc; Burlington (MA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Training

Employee Discount

Paid time off

Tuition Reimbursement

EAP

Job summary

Tumi Holdings Inc is seeking a Store Manager to craft a client experience that reflects the brand ethos while building strong client relationships and driving sales through exceptional service.

The ideal candidate will be deeply committed to client service and possess a passion for luxury, travel, fashion, and lifestyle markets. The environment encourages entrepreneurial spirit with growth opportunities as we work to increase sales, KPI performance, and client awareness.

Qualifications

• Luxury retail experience or strong client service orientation preferred.
• Ability to build client relationships and drive sales through service.

Responsibilities

• Meet and exceed individual and store sales goals and KPI metrics.
• Lead by example and motivate team to complete duties effectively.
• Delegate tasks, plan short and long-term strategies, and manage time and calendar.

Job description

Associate Benefits:

• Work-life balance
• Training
• Employee Discount
• Paid time off
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, participation in a 401k program that includes company match, and many other additional voluntary benefits including Pet Insurance.
• This position may be eligible to participate in a company incentive program.

Your role at Tumi:

As part of our Retail team, the Store Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

• Lead by example and have an ability to influence team members to complete job duties effectively.
• Delegate tasks clearly and effectively.
• Develop both short term and long-term strategies.
• Display a strong sense of initiative as well as time management and calendar planning skills.

People Development/Human Resources:

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Actively network on a consistent basis. Ensure that there is viable bench strength for all store positions. Establish a clear succession plan for management team.

Communication and Relationship Building:

• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with peers and corporate partners.

Analysis and Decision Making, Problem Solving and Compliance:

• Operations and Compliance: Manage store schedule, timecards and payroll. Monitor shipments, transfers and price changes for accuracy. Plan, conduct, and organize store for inventory.
• Analysis, Decision Making and Problem Solving: Resolve difficult or complicated challenges while using good judgement, partnering when appropriate. Adhere to and hold team accountable to company policies and procedures. Analyze business results and make strong business acumen decisions on findings. Manage and coordinate the daily operations of the store.

Visual Merchandising and In Store Experience:

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.