Luxury Retail Store Manager: Elevate Service & Growth

Tumi Holdings Inc; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Tuition Reimbursement

EAP

Company incentives

Job summary

Tumi Holdings Inc. is seeking a Store Manager to lead our Retail team and cultivate a client experience that reflects our luxury ethos. You will build and maintain strong client relationships, drive sales through outstanding service, and mentor staff to deliver world-class results.

The ideal candidate brings a passion for luxury, travel, fashion, and lifestyle markets, with an entrepreneurial mindset to grow sales, KPI performance, and brand awareness across the store.

Qualifications

• Experience leading luxury or premium retail teams.
• Strong client service orientation and relationship-building.
• Excellent communication and organizational skills.

Responsibilities

• Meet and exceed store sales and KPI goals including conversions and client data capture.
• Lead by example and delegate tasks effectively to the team.
• Develop short- and long-term store strategies.
• Provide coaching and feedback to staff and maintain a 360-degree coaching culture.
• Coordinate training and onboarding of team members.
• Manage store scheduling, payroll and operations to ensure accuracy.
• Ensure visual merchandising aligns with brand guidelines and enhances client experience.

Skills

Client service

Retail leadership

Team leadership

Sales performance

Job description

Tumi Holdings Inc. is seeking a Store Manager to lead our Retail team and cultivate a client experience that reflects our luxury ethos. You will build and maintain strong client relationships, drive sales through outstanding service, and mentor staff to deliver world-class results.

The ideal candidate brings a passion for luxury, travel, fashion, and lifestyle markets, with an entrepreneurial mindset to grow sales, KPI performance, and brand awareness across the store.