Luxury Retail Client Experience Manager

Tumi Holdings Inc; Clinton (CT); Hybrid; USD 52,000 - 75,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Employee Discount

EAP

Tuition Reimbursement

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Commuter benefits

Job summary

Tumi Holdings Inc. is seeking an Associate Manager in the Retail team to create a premier client experience reflective of our luxury brand. You will build strong client relationships, drive sales through outstanding service, and promote growth opportunities within a dynamic retail environment.

The ideal candidate embraces client service and has a passion for luxury travel and lifestyle markets. The role emphasizes entrepreneurship, achievement of KPI targets, and developing store staff while

Qualifications

• Note: role emphasizes client service and luxury retail experience.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics including conversion, DPT, UPT and Client Data Capture.
• Display initiative, plan and prioritise, think strategically, and drive change effectively.
• Lead by example, take responsibility for performance and deadlines, and strive for excellence.
• Train and develop associates through coaching and roleplay, and support quarterly personal development goals.
• Communicate effectively, build relationships, and maintain ethical conduct while supporting brand goals.

Job description

Tumi Holdings Inc. is seeking an Associate Manager in the Retail team to create a premier client experience reflective of our luxury brand. You will build strong client relationships, drive sales through outstanding service, and promote growth opportunities within a dynamic retail environment.

The ideal candidate embraces client service and has a passion for luxury travel and lifestyle markets. The role emphasizes entrepreneurship, achievement of KPI targets, and developing store staff while