Luxury Store Manager: Client Experience & Sales Lead

Inside Lvmh; Charlotte, Northern (NC, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Tiffany & Co in Charlotte, NC is seeking a Store Manager to support the Store Director in leading sales, operations and security teams, ensuring the Tiffany Experience for every client.

The role requires a dynamic, engaging leader who mentors staff, drives sales, elevates customer service and upholds the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, Be Brilliant Together.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
• Proven track record in sales generation and achieving sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.

Responsibilities

• Lead, develop and support sales, operations and security teams to meet or exceed sales plans and elevate the store experience.
• Act as a mentor and coach, managing client relationships and driving the Tiffany Experience on the sales floor.
• Drive client development activities and model the Tiffany Selling ceremony to enhance lifetime loyalty.
• Ensure exceptional operational support and compliance with internal procedures.
• Recruit, train and develop a winning team aligned with Tiffany Cultural Values.

Skills

client relationship management

team leadership

sales leadership

Microsoft Office

Excel

Outlook

PowerPoint

POS system

Visio

Client tracking systems

Tools

Microsoft Office Suite

Excel

Outlook

Word

Visio

PowerPoint

POS system

Job description

Tiffany & Co in Charlotte, NC is seeking a Store Manager to support the Store Director in leading sales, operations and security teams, ensuring the Tiffany Experience for every client.

The role requires a dynamic, engaging leader who mentors staff, drives sales, elevates customer service and upholds the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, Be Brilliant Together.