Luxury Store Team Leader & Client Experience Coach

Tiffany & Co; Miami, Northern (FL, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Tiffany & Co is seeking a Store Manager in Miami to lead and inspire our sales, operations and security teams while driving store performance and client engagement. This role emphasizes mentorship, coaching, and delivering the Tiffany experience across every client interaction.

The candidate will manage on-floor leadership, foster client development, and ensure operational excellence, while collaborating with leadership to meet goals and uphold brand standards in a luxury environment.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
• Proven track record in sales generation and achieving targets.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Proficiency with Microsoft Office, Word, Excel, Outlook; familiarity with POS systems.

Responsibilities

• Lead and develop the sales, operations and security team to meet/exceed sales targets and KPIs.
• Demonstrate sales leadership by actively working on the sales floor and managing client relationships.
• Drive client development activities to cultivate new and existing clients.
• Provide guest-centric service and Tiffany Touch moments at every touchpoint.
• Oversee store operations in the Director's absence and ensure brand standards are maintained.
• Recruit, hire and retain top talent and coach for performance and growth.

Skills

Client relationships

Sales leadership on floor

Team mentoring

Guest experience focus

Flexibility for irregular hours

Education

Bachelor's degree or higher

Gemologist degree / GIA coursework (preferred)

Tools

Microsoft Office

POS system

Client tracking systems

Job description

Tiffany & Co is seeking a Store Manager in Miami to lead and inspire our sales, operations and security teams while driving store performance and client engagement. This role emphasizes mentorship, coaching, and delivering the Tiffany experience across every client interaction.

The candidate will manage on-floor leadership, foster client development, and ensure operational excellence, while collaborating with leadership to meet goals and uphold brand standards in a luxury environment.