Luxury Store Leader: Elevate Service & Team Excellence

kate spade new york; Oak Brook (IL); On-site; USD 52,348 - 71,635; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Employee discount

Job summary

kate spade new york is seeking a Store Leader in Oak Brook, IL to drive profitability and excellent client service. You will lead a high-performing team, implement CRM/clienteling strategies, and manage daily operations to meet sales and productivity goals.

You will forecast performance, analyze selling reports, and collaborate with cross-functional partners to execute brand initiatives and premium service standards.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication.
• Familiar with CRM/clienteling tools; social media literacy and live/virtual selling trends.

Responsibilities

• Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Recruit, onboard, train, and motivate a high-performing team with clear goals and regular feedback.
• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Communicate brand aesthetic and storytelling through visual merchandising and store presentation.
• Oversee all operational procedures, including scheduling, cash handling, and loss prevention.

Skills

Store leadership

Customer service

CRM

Data-driven decisions

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

CRM systems

Job description

kate spade new york is seeking a Store Leader in Oak Brook, IL to drive profitability and excellent client service. You will lead a high-performing team, implement CRM/clienteling strategies, and manage daily operations to meet sales and productivity goals.

You will forecast performance, analyze selling reports, and collaborate with cross-functional partners to execute brand initiatives and premium service standards.