Luxury Retail Supervisor: Lead & Elevate Service

Tapestry, Inc.; San Marcos (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

kate spade new york, a global lifestyle brand, seeks a Supervisor to support store leadership and elevate the customer experience on the sales floor. You will drive performance, coach the team, and ensure adherence to brand standards through exceptional service and operational excellence.

The role focuses on leadership, client development, and profitable store operations, with responsibilities spanning cash handling, inventory, and omni-channel initiatives to boost loyalty and VIP retention.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role.
• Strong English language proficiency.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.

Skills

Retail management

Customer service

Communication skills

Team coaching

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

kate spade new york, a global lifestyle brand, seeks a Supervisor to support store leadership and elevate the customer experience on the sales floor. You will drive performance, coach the team, and ensure adherence to brand standards through exceptional service and operational excellence.

The role focuses on leadership, client development, and profitable store operations, with responsibilities spanning cash handling, inventory, and omni-channel initiatives to boost loyalty and VIP retention.