Store Leader — Luxury Brand, Client Experience

kate spade new york; Carlsbad (CA); On-site; USD 79,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Store Leader in California to drive productivity and profitability by building a high-performing team, elevating service, and leading clienteling and omni-channel initiatives. You will forecast sales, analyze trends, and collaborate with visual, operations, and merchandising partners to execute strategic plans.

The role requires at least 3+ years in store leadership, strong communication, and data-driven decision-making.

Qualifications

• 3+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Model service behaviors and selling standards to deliver premium client experiences.
• Drive clienteling and omni-channel strategies with CRM usage and KPI achievement.
• Coach and develop a high-performing team with regular evaluations.
• Forecast, plan, and deliver against sales and productivity goals.
• Collaborate with cross-functional partners to execute growth strategies.
• Ensure visual merchandising and brand storytelling across displays.
• Oversee opening/closing, cash handling, security, and payroll within budget.
• Protect inventory and ensure compliance with loss prevention and safety standards.

Skills

Store leadership

Coaching & development

Stakeholder management

Communication

Time management

Data-driven decisions

Tools

Microsoft Office

CRM clienteling tools

Job description

Kate Spade New York is seeking a Store Leader in California to drive productivity and profitability by building a high-performing team, elevating service, and leading clienteling and omni-channel initiatives. You will forecast sales, analyze trends, and collaborate with visual, operations, and merchandising partners to execute strategic plans.

The role requires at least 3+ years in store leadership, strong communication, and data-driven decision-making.