Luxury Store Leader & Client Experience Champion

Prada; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

Prada Group in New York is seeking a passionate Brand Ambassador to lead the store team, drive sales performance, and deliver an outstanding client journey. You will motivate staff, manage client relationships, and reinforce Prada standards to ensure a premium shopping experience.

The role requires strong leadership, a deep understanding of luxury retail, and the ability to coach and inspire a high-performing team while staying ahead of market trends.

Qualifications

• Proven leadership experience in luxury retail.
• Strong track record in achieving sales targets.
• Excellent client relationship management and clienteling.
• Outstanding communication and interpersonal skills.
• Ability to coach and develop a sales team.

Responsibilities

• Drive your Team to exceed Financial targets and maximize sales performances.
• Support the Store Manager to develop and implement business plans based on product performance.
• Foster cross selling and up selling across product categories.
• Ensure store operations align with Prada standards and maintain a visible sales leadership presence.
• Mentor the team, build client relations, and develop your own client portfolio.
• Promote the Digital Mindset and enhance client relationships to meet business goals.
• Stay up-to-date on market trends.

Skills

Leadership

Sales leadership

Client service focus

Communication

Team motivation

Analytical skills

Flexibility

Product knowledge

Job description

Prada Group in New York is seeking a passionate Brand Ambassador to lead the store team, drive sales performance, and deliver an outstanding client journey. You will motivate staff, manage client relationships, and reinforce Prada standards to ensure a premium shopping experience.

The role requires strong leadership, a deep understanding of luxury retail, and the ability to coach and inspire a high-performing team while staying ahead of market trends.