Luxury Store Host & Guest Experience Lead

Chrome Hearts LLC; Miami (FL); On-site; USD 32,000 - 34,000; Full time

Job summary

Chrome Hearts LLC seeks a Host & Service Associate for its Miami location in the Design District. You will be the brand ambassador, greeting clients and guiding them through a luxury experience, including beverage service and queue management, while promoting appointments as needed.

The role covers hosting duties, guest beverage preparation, and collaboration with the Sales Team to ensure exceptional service. Availability includes nights, weekends, and holidays in a fast-paced luxury store.

Qualifications

• High School graduate or GED preferred.
• Prior coffee making/service experience required.
• Strong drive for results; goal oriented.
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and written.
• Strong team player.
• Foreign language skills are a plus.
• Flexible availability to include working some nights, weekends, and holidays.

Responsibilities

• Welcome clients with the highest degree of courtesy and professionalism, providing an excellent first impression of our brand to all visitors.
• Ensure every client has a seamless and luxurious experience, and leaves with an appreciation for Chrome Hearts
• Manage Client flow by animating wait time while complying with control and security policies.
• Actively listen to Clients to relay needs to the Management and Sales Team.
• Manage the daily client appointment calendar, promoting our appointment service as required.
• Support special events based on the business needs.
• Provide additional support to the Sales Team by assisting with client checkout and processing retail transactions as business needs evolve.
• Assist with other duties within the store as needed.
• Greeting customers and taking orders
• Prepare and serve customers beverages
• Maintain high quality and consistent product standards.
• Effectively completing opening and closing duties.
• Keep the cafe area clean.
• Build and maintain good working relationships with Management Team, Peers, and other Chrome Hearts Store Teams.
• Follow all health and safety guidelines/regulations.

Skills

Customer service

Interpersonal skills

Team player

Multilingual (nice to have)

Flexibility (nights/weekends/holidays)

Education

High school diploma or GED

Job description

Chrome Hearts LLC seeks a Host & Service Associate for its Miami location in the Design District. You will be the brand ambassador, greeting clients and guiding them through a luxury experience, including beverage service and queue management, while promoting appointments as needed.

The role covers hosting duties, guest beverage preparation, and collaboration with the Sales Team to ensure exceptional service. Availability includes nights, weekends, and holidays in a fast-paced luxury store.