Evening Front Desk Associate — Luxury Boutique Hotel

Chrome Hearts LLC; Malibu (CA); On-site; USD 27,000 - 28,000; Full time

Job summary

Chrome Hearts LLC seeks a courteous Front Desk Attendant (PM) for our luxury Malibu boutique hotel. You will welcome guests, check in/out, handle reservations, and process payments with discretion and a polished presence.

You’ll coordinate with housekeeping, maintain guest records, and share local recommendations while upholding hotel standards. Flexible weekends/holidays and experience in hospitality or customer service are preferred.

Qualifications

• Previous front desk, hotel, or customer service experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Professional demeanor with a strong commitment to guest satisfaction.
• Excellent attention to detail and organizational skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Comfortable using computers, reservation systems, and payment-processing systems.
• Flexible availability to work weekends, holidays, and varying shifts as needed.

Responsibilities

• Welcome guests warmly and provide personalized, professional service.
• Manage guest check-ins, check-outs, reservations, and payment processing.
• Respond to guest inquiries, requests, and concerns promptly and courteously.
• Coordinate with housekeeping and other hotel staff to ensure rooms are ready and guest needs are met.
• Maintain accurate guest records, reservation details, and front desk documentation.
• Communicate hotel amenities, policies, and local recommendations to guests.
• Maintain a clean, organized, and professional front desk area while protecting guest privacy.
• Maintain open communication with the Hotel Manager regarding issues, priorities, and opportunities for improvement.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Multitasking

Computer systems

Reservation systems

Payment processing

Flexibility

Tools

Reservation systems

Payment software

Computer systems

Job description

Chrome Hearts LLC seeks a courteous Front Desk Attendant (PM) for our luxury Malibu boutique hotel. You will welcome guests, check in/out, handle reservations, and process payments with discretion and a polished presence.

You’ll coordinate with housekeeping, maintain guest records, and share local recommendations while upholding hotel standards. Flexible weekends/holidays and experience in hospitality or customer service are preferred.