Client Experience Host - Aventura Mall

Brobston Group; Florida; On-site; USD 36,000 - 54,000; Full time

Job summary

Brobston Group is seeking a Client Experience Host for its Florida showroom. The role welcomes clients, supports hospitality, and helps Sales Consultants deliver high-touch service while upholding confidentiality and brand standards.

Candidate should excel in communication, be IT-literate, and able to multitask in a dynamic showroom setting. Experience in hospitality or jewelry/watch products is a plus, with a focus on building lasting client relationships.

Qualifications

• Strong communication and interpersonal skills to build client trust.
• Ability to maintain discretion and confidentiality with client data.
• Basic selling techniques and teamwork support.
• IT-literate and organized with ability to multitask in a fast-paced showroom.

Responsibilities

• Greet and welcome clients as the first point of contact.
• Use CRM and client research to tailor memorable client experiences.
• Support showroom hospitality and maintain client experience stations.
• Assist Sales Consultants and VIP room service to enhance the client journey.
• Maintain showroom housekeeping and comply with policy and data confidentiality.
• Complete required trainings and contribute ideas for process improvements.

Skills

Clear communication

Client relationship building

Discretion & confidentiality

multitasking

Tools

CRM software

Job description

Summary

The Client Experience Host is a frontline showrooms role responsible for delivering a World Class Client Experience to every visitor. They welcome and engage clients, support showroom hospitality, and assist Sales Consultants to ensure personalized, high-touch service. The host maintains showroom standards, uses CRM to tailor experiences, and upholds confidentiality and company procedures.

Responsibilities

• Greet and welcome clients in a timely and professional manner and act as first point of contact.
• Use CRM and client research to facilitate personalized and memorable client experiences.
• Support hospitality within the showroom, ensuring client experience stations are well stocked and maintained.
• Assist Sales Consultants and VIP room service to enhance the individual client journey.
• Maintain showroom housekeeping standards and ensure compliance with company policy and data confidentiality.
• Complete required training, attend departmental meetings, and recommend improvements to systems and procedures.

Requirements

• Experience in hospitality preferred; jewelry/watch product knowledge preferred.
• Exceptional communication and interpersonal skills with ability to build client relationships.
• Basic selling techniques and ability to support a high-performing team.
• IT literate, organized, flexible, and able to multitask.
• High level of discretion and confidentiality, professional presentation and attitude.