Luxury Boutique Front Desk Specialist (AM Shift)

Chrome Hearts LLC; Malibu (CA); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Chrome Hearts LLC operates a luxury boutique hotel and seeks a Front Desk Attendant (AM) to deliver personalized service. You will handle check-ins/check-outs, reservations, and guest inquiries while coordinating with housekeeping to ensure rooms are ready and guest expectations are met.

The role emphasizes discretion, attention to detail, and the ability to multitask in a busy environment, with shifts including weekends and holidays.

Qualifications

• Front desk or customer service experience preferred.
• Strong communication and problem-solving skills.
• Professional demeanor with guest satisfaction focus.
• Excellent attention to detail and organization.
• Ability to multitask in fast-paced environment.
• Familiarity with reservation and payment systems.

Responsabilités

• Greet guests warmly and provide personalized service.
• Manage check-ins and check-outs, reservations, and payments.
• Respond to guest inquiries, requests, and concerns promptly.
• Coordinate with housekeeping and staff to prepare rooms and meet guest needs.
• Maintain accurate guest records, reservations, and front desk docs.
• Explain hotel amenities, policies, and local tips to guests.
• Keep front desk organized and protect guest privacy.
• Report issues to Hotel Manager and suggest improvements.

Connaissances

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Multitasking

Tech proficiency

Experience in front desk

Outils

Reservation systems

Payment processing

Description du poste

Chrome Hearts LLC operates a luxury boutique hotel and seeks a Front Desk Attendant (AM) to deliver personalized service. You will handle check-ins/check-outs, reservations, and guest inquiries while coordinating with housekeeping to ensure rooms are ready and guest expectations are met.

The role emphasizes discretion, attention to detail, and the ability to multitask in a busy environment, with shifts including weekends and holidays.