Luxury Store Director: Growth, Training & Service

Sezane; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

Sézane invites applications for a Store Director position based in South Congress, Austin, TX. The role leads store operations, customer experience, team management and financial performance for a luxury brand in a fast-paced retail setting.

The Store Director will drive sales, oversee merchandising, recruit and develop staff, and partner with Paris HQ to ensure brand standards and growth. Fluency in French is a plus.

Qualifications

• Strong managerial skills (5 to 7 years of retail management) and business acumen.
• Experience in a luxury or fast-paced retail environment preferred.
• French speaking is a plus.

Responsibilities

• Represent the Brand by interacting with clients in their shopping experience at the store, by maintaining a high level of customer service, product knowledge and basic operational procedures.
• Manage, train and motivate shop team (assist with hiring and recruitment process)
• Oversee all operational aspects of the shop (retail excellence, visual merchandising, process optimization, inventory logistics, etc.)
• Be accountable for Shop budgets and financial targets while identifying and seizing opportunities for growth.
• Monitor performance to propose commercial action plans to maximize sales + minimize costs
• Monitor operational expenses and responsible for supply management
• Develop open relationships and collaborate transversally with Paris HQ team
• Follow up on retail excellence programs
• Liaise with internal & external partners to solve issues related but not limited to: deliveries, stock, IT, maintenance, security
• Ensure quality of internal control and inventory management (inventory, cash management, internal procedures)
• Plan and execute store events, off-site activations and partnerships
• Coach staff and motivate teams to achieve the best customer service and financial growth
• Conduct full appraisals with direct reports / clear objectives to the retail team
• Participate in recruitment, store organization, team development and general HR needs
• Ensure strong client mindset within the team and obsession for client satisfaction
• Develop deep understanding of client base and support in local initiatives to grow / increase loyalty of local clients

Skills

Retail management

Team leadership

Customer service

Budget management

Clienteling

Job description

Sézane invites applications for a Store Director position based in South Congress, Austin, TX. The role leads store operations, customer experience, team management and financial performance for a luxury brand in a fast-paced retail setting.

The Store Director will drive sales, oversee merchandising, recruit and develop staff, and partner with Paris HQ to ensure brand standards and growth. Fluency in French is a plus.