Boutique Store Manager: Customer Experience & Team Leader

Sezane; San Francisco (CA); On-site; USD 63,000 - 87,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Sézane is seeking an Assistant Store Manager to help tell its story in San Francisco, CA. You will lead a team of sales advisors, ensure a premium customer experience, and align store activities with brand values and omnichannel standards.

The role emphasizes team development, coaching, and delivering consistency in service quality while fostering client relationships and a vibrant boutique environment.

Qualifications

• Creative, organized and agile talents are sought for this role.
• Ability to lead a sales team and deliver a premium customer journey.
• Experience in boutique operations and visual merchandising is a plus.

Responsibilities

• Ensure a unique customer experience within the boutique.
• Animate the customer journey by relying on a team of ambassadors.
• Optimize the quality of service at each stage of the customer journey.
• Convey information and promote personalization services to advisors and customers.
• Embody brand values and ensure an omni-channel experience at all times.
• Develop customer loyalty and create new relationships.
• Recruit, retain and coach all team members.
• Lead and develop a team of sales advisors.
• Supervise and enhance team skills through coaching and reviews.

Skills

Customer experience

Team leadership

Store operations

Brand values

Job description

Sézane is seeking an Assistant Store Manager to help tell its story in San Francisco, CA. You will lead a team of sales advisors, ensure a premium customer experience, and align store activities with brand values and omnichannel standards.

The role emphasizes team development, coaching, and delivering consistency in service quality while fostering client relationships and a vibrant boutique environment.