Luxury Store Director: Elevate Service & Sales

Tiffany & Co; Boston, Northern (MA, KY); Hybrid; USD 123,000 - 174,000; Full time

Benefits offered by this job

Bonus eligibility

Sales incentives

Job summary

Tiffany & Co. in Boston seeks a Store Director to lead and develop a luxury retail team, delivering exceptional client experiences while driving sales and profitability.

You will coach staff, manage store operations, and partner with market leadership to execute strategies that deepen client relationships and elevate the Tiffany Experience. Responsibilities include steering client development, optimizing in-store service, and ensuring brand standards across all touchpoints.

Qualifications

• Minimum 7–10 years of sales management experience in retail or luxury retail.
• Proven track record in sales generation and goal achievement.
• Flexibility to work non-traditional hours including weekends and holidays.
• Proven ability to develop client relationships and maintain brand presence in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, and POS systems.

Responsibilities

• Lead, develop, and support sales and operations to meet targets.
• Build a climate of service excellence and deliver extraordinary client experiences.
• Coach and motivate team, manage client relationships, and drive product pillars.
• Ensure Tiffany standards and optimize guest experience on the sales floor.

Skills

Leadership

Sales management

Client relationships

Customer experience

NPS coaching

Team motivation

Opportunity development

Education

Bachelor's degree

Tools

POS system

Microsoft Office

Client tracking systems

Job description

Tiffany & Co. in Boston seeks a Store Director to lead and develop a luxury retail team, delivering exceptional client experiences while driving sales and profitability.

You will coach staff, manage store operations, and partner with market leadership to execute strategies that deepen client relationships and elevate the Tiffany Experience. Responsibilities include steering client development, optimizing in-store service, and ensuring brand standards across all touchpoints.