Luxury Spa Guest Experience Leader

The Woodhouse Spas Corporation; Kingston (Luzerne County); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

401(k)

401(k) matching

Paid time off

Flexible schedule

Job summary

The Woodhouse Spas Corporation in Kingston, PA seeks an experienced Hospitality Manager to lead and train our hospitality team, ensuring world-class guest experiences across all spa services.

You will oversee daily operations, mentor staff, monitor schedules, and implement strategies that elevate service quality while assisting budgets and inventory control, reporting to senior management. This role requires weekend availability and a passion for luxury guest relations.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field.
• 3+ years of experience in hospitality management, preferably within a luxury spa or hotel setting.
• Must be able to work weekends.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Lead, train, and develop the hospitality team to deliver a world-class luxury spa experience.
• Conduct regular training sessions on customer service, guest relations, and operational procedures.
• Mentor staff and provide ongoing feedback to ensure team members perform at their best.
• Ensure guests receive exceptional service from check-in to departure, anticipating needs and addressing concerns promptly.
• Develop and implement strategies to enhance the overall guest experience and exceed expectations.
• Handle guest inquiries and resolve complaints in a professional and timely manner.
• Oversee daily operations, ensuring smooth and efficient functioning of all hospitality services.
• Monitor staff schedules, attendance, and productivity to optimize workforce management.
• Maintain high standards of cleanliness, service, and overall spa ambiance in line with luxury expectations.
• Conduct regular inspections of the spa facilities and ensure compliance with health and safety regulations.
• Assist in managing budgets, controlling costs, and optimizing revenue without compromising service quality.
• Oversee inventory control for hospitality-related supplies and amenities.
• Collaborate with senior management to report on performance metrics, guest feedback, and operational issues.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.

Education

Bachelor’s degree in Hospitality Management, Business, or related field

Job description

The Woodhouse Spas Corporation in Kingston, PA seeks an experienced Hospitality Manager to lead and train our hospitality team, ensuring world-class guest experiences across all spa services.

You will oversee daily operations, mentor staff, monitor schedules, and implement strategies that elevate service quality while assisting budgets and inventory control, reporting to senior management. This role requires weekend availability and a passion for luxury guest relations.