Luxury Spa Hospitality Lead & Team Coach

Woodhousecareers; Kingston (Luzerne County); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employee discounts

401(k)

401(k) matching

Flexible schedule

Paid time off

Job summary

Woodhousecareers is seeking an experienced Hospitality Manager to lead a luxury spa hospitality team in Kingston, PA. The role focuses on delivering exceptional guest experiences, staff training, and daily operations oversight.

You will mentor staff, manage guest relations, and ensure consistent service standards while coordinating with senior management on performance metrics and operational improvements.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred.
• 3+ years of hospitality management experience, luxury spa or hotel preferred.
• Ability to work weekends and in-person location.

Responsibilities

• Lead, train, and develop hospitality team to deliver a world-class luxury spa experience.
• Conduct regular training sessions on customer service, guest relations, and operational procedures.
• Mentor staff and provide ongoing feedback to ensure team members perform at their best.
• Ensure guests receive exceptional service from check-in to departure, anticipating needs and addressing concerns promptly.
• Develop and implement strategies to enhance guest experience and exceed expectations.
• Handle guest inquiries and resolve complaints in a professional and timely manner.
• Oversee daily operations, ensuring smooth and efficient functioning of all hospitality services.
• Monitor staff schedules, attendance, and productivity to optimize workforce management.
• Maintain high standards of cleanliness, service, and spa ambiance in line with luxury expectations.
• Conduct regular inspections of spa facilities and ensure compliance with health and safety regulations.
• Assist in managing budgets, controlling costs, and optimizing revenue without compromising quality.
• Oversee inventory control for hospitality-related supplies and amenities.
• Collaborate with senior management to report on performance metrics, guest feedback, and operational issues.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Team development

Education

Bachelor’s degree in Hospitality Management

Business (related field)

Tools

Hospitality management software

Budgeting software

Inventory software

Job description

Woodhousecareers is seeking an experienced Hospitality Manager to lead a luxury spa hospitality team in Kingston, PA. The role focuses on delivering exceptional guest experiences, staff training, and daily operations oversight.

You will mentor staff, manage guest relations, and ensure consistent service standards while coordinating with senior management on performance metrics and operational improvements.