Luxury Spa Front Desk & Guest Experience Lead

Woodhouse Spa - Cedar Park; Carmel-by-the-Sea (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Training & development

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Opportunity for advancement

Wellness resources

401(k)

Company parties

Flexible schedule

Vision insurance

Job summary

Woodhouse Spa - Cedar Park is seeking a Spa Coordinator, Hospitality to greet guests, manage check-in and check-out, and provide seamless, luxury service in a five-star environment.

You will upsell services based on guest preferences, build lasting relationships, and collaborate with service teams to ensure an unforgettable guest journey with attention to detail.

This role rewards performance with a competitive hourly wage and opportunities for advancement in a growing spa network.

Qualifications

• 1–2 years in front desk, guest services, or luxury hospitality.
• Proven sales record and strong communication skills.
• Ability to learn reservation and POS software quickly.
• Detail-oriented with professional, warm demeanor.

Responsibilities

• Greet guests with a polished, luxury-brand demeanor.
• Manage efficient check-in and check-out procedures.
• Build guest relationships through personalized conversations.
• Upsell services based on guest preferences.
• Stay knowledgeable on all services and promotions.
• Collaborate with service providers to ensure seamless guest experiences.
• Consistently meet or exceed sales goals.

Skills

Sales experience

Excellent communication

Tech-savvy reservation systems

Guest services

Tools

Reservation software

POS software

Job description

Woodhouse Spa - Cedar Park is seeking a Spa Coordinator, Hospitality to greet guests, manage check-in and check-out, and provide seamless, luxury service in a five-star environment.

You will upsell services based on guest preferences, build lasting relationships, and collaborate with service teams to ensure an unforgettable guest journey with attention to detail.

This role rewards performance with a competitive hourly wage and opportunities for advancement in a growing spa network.