Luxury Spa Floor Manager - Guest Experience Leader

Woodhouse Spa - Cedar Park; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Wellness resources

401(k) matching

Performance-based bonus

Company parties

Employee discounts

Location-based benefits

Job summary

Woodhouse Spa - Cedar Park is seeking a Floor Manager to lead service delivery at our luxury day spa. You will oversee guest experiences, reservations, and a team of hospitality professionals. This role focuses on coaching staff, hitting KPIs, managing inventory, and promoting upscale retail.

12-hour shifts are required, with competitive pay and benefits. Join a renowned spa brand that offers career growth, comprehensive health insurance, and opportunities to enhance guest wellness in a premium

Qualifications

• Previous management experience in hospitality/spa preferred.

Responsibilities

• Guest interactions: provide exceptional service and understand guest needs.
• Reservation management: oversee bookings with accuracy and timely confirmations.
• Team coaching: lead and train staff to deliver outstanding guest care.
• KPI achievement: drive KPIs like guest satisfaction and revenue targets.
• Inventory management: handle PO receipts, retail styling, counts, and storage.
• Retail sales: promote products and engage guests to boost sales.

Job description

Woodhouse Spa - Cedar Park is seeking a Floor Manager to lead service delivery at our luxury day spa. You will oversee guest experiences, reservations, and a team of hospitality professionals. This role focuses on coaching staff, hitting KPIs, managing inventory, and promoting upscale retail.

12-hour shifts are required, with competitive pay and benefits. Join a renowned spa brand that offers career growth, comprehensive health insurance, and opportunities to enhance guest wellness in a premium