Luxury Spa Assistant Manager — Elevate Guest Experience

The Woodhouse Day Spa - Charlotte; Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Paid time off

Training & development

Wellness resources

Employee discounts

Flexible schedule

Job summary

The Woodhouse Spa Westedge is seeking a seasoned Assistant Spa Manager to lead daily operations, guest flow, scheduling, and retail performance. This role partners with the Spa Manager to elevate the Woodhouse standard of luxury service.

You will mentor the Hospitality Team, drive sales through coaching, address guest feedback with grace, and uphold ambiance standards. Experience with Meevo is preferred.

Qualifications

• Previous management experience in a spa, salon, retail, or luxury hospitality environment.
• Strong understanding of guest service standards, retail performance, and team leadership.
• Exceptional communication and organizational skills.
• A polished, professional presence with the ability to lead calmly and confidently.
• Experience with scheduling or spa management software (Meevo experience preferred).

Responsibilities

• Lead, train, and mentor the Hospitality Team to deliver exceptional service at every touchpoint.
• Oversee scheduling, guest flow, and daily operations with precision and professionalism.
• Drive retail and service sales performance through daily coaching and clear goal setting.
• Address guest feedback promptly and ensure elegant, thoughtful resolutions.
• Maintain spa ambiance standards, ensuring lighting, music, cleanliness, and aromatherapy reflect the Woodhouse brand.
• Step into Spa Coordinator or Concierge duties as needed to support seamless operations.

Skills

Leadership

Guest service

Communication

Scheduling

Retail sales

Spa operations

Meevo

Tools

Meevo

Job description

The Woodhouse Spa Westedge is seeking a seasoned Assistant Spa Manager to lead daily operations, guest flow, scheduling, and retail performance. This role partners with the Spa Manager to elevate the Woodhouse standard of luxury service.

You will mentor the Hospitality Team, drive sales through coaching, address guest feedback with grace, and uphold ambiance standards. Experience with Meevo is preferred.