Luxury Spa Front Desk Concierge

Woodhouse Spa - Cedar Park; Red Bank (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Employee discounts

Flexible schedule

Paid time off

Job summary

Woodhouse Spa in Red Bank, NJ seeks a Front Desk Coordinator to be the first point of contact for guests and provide outstanding customer service. You will assist with bookings, respond to inquiries, and promote spa services in a fast-paced luxury setting.

The ideal candidate has hospitality or luxury retail experience, strong communication skills, and a professional, welcoming demeanor. This in-person role requires flexible hours, including evenings and weekends.

Qualifications

• Previous experience in hospitality, guest services, or luxury retail is required.
• Sales experience, particularly in a high-end or luxury environment, is highly preferred.
• Excellent communication, interpersonal, and organizational skills.
• Ability to remain professional, friendly, and calm under pressure.
• Must be able to stand and remain on your feet for the duration of the shift (8+ hours).
• Availability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests warmly upon arrival, ensuring a positive and inviting experience.
• Answer phone calls, respond to emails, and manage guest inquiries about services, products, and scheduling.
• Efficiently schedule and confirm appointments, handling bookings and cancellations.
• Promote and upsell spa services, treatments, and retail products.
• Maintain accurate records of guest preferences, transactions, and appointments.
• Process payments and balance the cash register at the end of each shift.
• Ensure the front desk area and lobby are clean, organized, and stocked with necessary materials.
• Assist guests with special requests, ensuring that all needs are met to create a luxurious experience.
• Stand and remain attentive throughout the shift, anticipating and addressing guest needs.
• Collaborate with spa therapists, managers, and other team members to ensure smooth daily operations.
• Handle guest complaints or concerns with professionalism and escalated issues to management as necessary.

Skills

Hospitality experience

Sales experience

Communication skills

Interpersonal skills

Organizational skills

Customer service

Professional demeanor

Multitasking

Retail knowledge

Tools

POS experience

Job description

Woodhouse Spa in Red Bank, NJ seeks a Front Desk Coordinator to be the first point of contact for guests and provide outstanding customer service. You will assist with bookings, respond to inquiries, and promote spa services in a fast-paced luxury setting.

The ideal candidate has hospitality or luxury retail experience, strong communication skills, and a professional, welcoming demeanor. This in-person role requires flexible hours, including evenings and weekends.