Front Desk

The Woodhouse Spas Corporation; Red Bank, Northern (NJ, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Vision insurance

401(k)

Dental insurance

Employee discounts

Flexible schedule

Paid time off

Retirement plan

Vision insurance

Job summary

The Woodhouse Spa in Red Bank, NJ is seeking a friendly Front Desk Coordinator to be the first point of contact for guests. You will deliver exceptional service, help with bookings, answer inquiries, and promote spa services in a luxury setting.

The ideal candidate has hospitality and sales experience, excellent communication, and the ability to multitask in a fast-paced environment while maintaining a professional and welcoming demeanor.

Qualifications

• Experience in hospitality or luxury retail is required.
• Sales experience in a high-end or luxury environment is highly preferred.
• Excellent communication, interpersonal, and organizational skills are essential.

Responsibilities

• Greet and welcome guests warmly upon arrival and provide a positive, inviting experience.
• Answer calls, respond to emails, and manage inquiries about services and scheduling.
• Efficiently schedule and confirm appointments, handling bookings and cancellations.
• Promote and upsell spa services, treatments, and retail products.
• Maintain accurate guest records and transactions, balance cash register at shift end.
• Ensure front desk and lobby are clean, organized, and stocked with materials.
• Assist guests with special requests to create a luxurious experience.
• Collaborate with spa therapists and managers to ensure smooth daily operations.
• Handle guest concerns professionally and escalate issues as needed.

Skills

Hospitality experience

Sales experience

Communication skills

Organizational skills

Stand for 8+ hours

Flexible hours

Job description

Benefits:

• Free uniforms
• Health insurance
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule

Job Summary:

The Woodhouse Spa is seeking a friendly and organized Front Desk Coordinator to be the first point of contact for our valued guests. This individual will provide exceptional customer service, assist with appointment bookings, handle guest inquiries, and promote spa services and products. The ideal candidate should have a background in sales and hospitality, with the ability to multitask in a fast-paced, luxury environment while maintaining a professional and welcoming demeanor.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival, ensuring a positive and inviting experience.
• Answer phone calls, respond to emails, and manage guest inquiries about services, products, and scheduling.
• Efficiently schedule and confirm appointments, handling bookings and cancellations.
• Promote and upsell spa services, treatments, and retail products.
• Maintain accurate records of guest preferences, transactions, and appointments.
• Process payments and balance the cash register at the end of each shift.
• Ensure the front desk area and lobby are clean, organized, and stocked with necessary materials.
• Assist guests with special requests, ensuring that all needs are met to create a luxurious experience.
• Stand and remain attentive throughout the shift, anticipating and addressing guest needs.
• Collaborate with spa therapists, managers, and other team members to ensure smooth daily operations.
• Handle guest complaints or concerns with professionalism and elevate issues to management as necessary.

Qualifications:

• Previous experience in hospitality, guest services, or luxury retail is required.
• Sales experience, particularly in a high-end or luxury environment, is highly preferred.
• Excellent communication, interpersonal, and organizational skills.
• Ability to remain professional, friendly, and calm under pressure.
• Must be able to stand and remain on your feet for the duration of the shift (8+ hours).
• Availability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

• Discounts on spa treatments and retail products
• Opportunity for growth within the company
• Health, dental, and vision benefits (for full-time employees)

Job Type: Full-time

Pay: $18.00 - 20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Red Bank, NJ 07701 (Required)

Ability to Relocate:

• Red Bank, NJ 07701: Relocate before starting work (Required)

Work Location: In person