Front Desk

The Woodhouse Day Spa - Red Bank; Red Bank (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Employee discounts

Flexible schedule

Free uniforms

Paid time off

Retirement plan

Job summary

The Woodhouse Day Spa - Red Bank is seeking a friendly Front Desk Coordinator to be the first contact for guests, handling bookings, inquiries, and product promotions in a luxury spa setting.

Ideal candidates have hospitality and sales experience, excellent communication, and the ability to multitask in a high-end environment while maintaining a polished, welcoming demeanor.

Qualifications

• Experience in hospitality, guest services, or luxury retail.
• Sales experience in a high-end environment is preferred.
• Excellent communication, interpersonal, and organizational skills.
• Professional, friendly, and calm under pressure.
• Ability to stand for 8+ hours and manage shifting schedules.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests, ensuring a positive experience.
• Answer calls, respond to emails, and handle inquiries about services.
• Schedule, confirm, and manage appointments and cancellations.
• Promote spa services and retail products.
• Maintain guest records and handle transactions at the front desk.
• Balance the cash register at the end of each shift.
• Keep front desk and lobby clean and stocked.
• Assist guests with special requests to create a luxurious experience.
• Collaborate with therapists and managers for smooth operations.
• Address guest concerns professionally and escalate when needed.

Skills

Hospitality experience

Sales experience

Customer service

Job description

Benefits:

• Free uniforms
• Health insurance
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule

Job Summary:

The Woodhouse Spa is seeking a friendly and organized Front Desk Coordinator to be the first point of contact for our valued guests. This individual will provide exceptional customer service, assist with appointment bookings, handle guest inquiries, and promote spa services and products. The ideal candidate should have a background in sales and hospitality, with the ability to multitask in a fast-paced, luxury environment while maintaining a professional and welcoming demeanor.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival, ensuring a positive and inviting experience.
• Answer phone calls, respond to emails, and manage guest inquiries about services, products, and scheduling.
• Efficiently schedule and confirm appointments, handling bookings and cancellations.
• Promote and upsell spa services, treatments, and retail products.
• Maintain accurate records of guest preferences, transactions, and appointments.
• Process payments and balance the cash register at the end of each shift.
• Ensure the front desk area and lobby are clean, organized, and stocked with necessary materials.
• Assist guests with special requests, ensuring that all needs are met to create a luxurious experience.
• Stand and remain attentive throughout the shift, anticipating and addressing guest needs.
• Collaborate with spa therapists, managers, and other team members to ensure smooth daily operations.
• Handle guest complaints or concerns with professionalism and elevate issues to management as necessary.

Qualifications:

• Previous experience in hospitality, guest services, or luxury retail is required.
• Sales experience, particularly in a high-end or luxury environment, is highly preferred.
• Excellent communication, interpersonal, and organizational skills.
• Ability to remain professional, friendly, and calm under pressure.
• Must be able to stand and remain on your feet for the duration of the shift (8+ hours).
• Availability to work flexible hours, including evenings, weekends, and holidays.

Benefits:

• Discounts on spa treatments and retail products
• Opportunity for growth within the company
• Health, dental, and vision benefits (for full-time employees)

Job Type: Full-time

Pay: $18.00 - 20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute:

• Red Bank, NJ 07701 (Required)

Ability to Relocate:

• Red Bank, NJ 07701: Relocate before starting work (Required)

Work Location: In person