Luxury Spa Experience Concierge

Jobf0; Los Angeles (CA); On-site; USD 40,000 - 56,000; Part time

Benefits offered by this job

Health benefits

401(k)

Spa discounts

Complimentary meals

Discounted rates at sister properties

Job summary

Fairmont Century Plaza in Los Angeles is seeking a Spa Experience Coordinator to welcome guests, guide them to the right treatments, and curate a personalized spa journey. You will manage bookings, inquiries, and guest satisfaction with a focus on hospitality and wellness.

You’ll support the spa team, handle payments, and participate in ongoing training to grow professionally within the Century Plaza brand and Accor network.

Qualifications

• Previous experience in a luxury spa, hotel front desk or guest-facing role is preferred.
• Experience with Book4Time or a similar booking system is an asset.
• Warm, polished presence that reflects a positive, healthy lifestyle.
• Strong interpersonal skills and a genuine guest-service mindset.
• Calm and solution-focused in busy moments.
• Skilled at multitasking and managing your time well.
• Comfortable with computers, cash handling and basic accounting.
• Flexible availability, including evenings, weekends and holidays.

Responsibilities

• Welcome every guest with warmth and manage smooth, timely check-ins and check-outs.
• Answer phone, email and in-person inquiries from hotel guests, local clients and future visitors with professionalism and care.
• Share thorough, confident knowledge of every treatment, service and spa offering, helping each guest find their perfect experience.
• Book, modify and cancel spa, fitness and wellness appointments in Book4Time with speed and accuracy.
• Coordinate group spa reservations, special events and departmental projects.
• Reconfirm every booking and sale in detail so each visit runs without a hitch.
• Respond quickly to guest requests and concerns, take the right action, and follow up to make sure the guest is happy.
• Take part in all department meetings and trainings to keep growing your knowledge and skills.

Skills

Guest-facing experience

Interpersonal skills

Multitasking

Cash handling

Basic accounting

Tools

Book4Time

Job description

Fairmont Century Plaza in Los Angeles is seeking a Spa Experience Coordinator to welcome guests, guide them to the right treatments, and curate a personalized spa journey. You will manage bookings, inquiries, and guest satisfaction with a focus on hospitality and wellness.

You’ll support the spa team, handle payments, and participate in ongoing training to grow professionally within the Century Plaza brand and Accor network.