Guest Relations Leader – 18-Month Luxury Hospitality Program

Accorhotel; Los Angeles (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Discounted rooms

F&B & spa rates

Duty meals

Dry cleaning

Learning programs through Academies

Career growth within Fairmont/Accor

CSR involvement Planet 21/WATCH

Job summary

Fairmont Century Plaza in Los Angeles, CA, offers an 18-month Management Development Program to develop tomorrow's Guest Relations Manager. You will receive dedicated mentorship, hands-on training and responsibilities across Rooms Division, working closely with the Fairmont Gold team to deliver elevated service.

You will gain leadership exposure, support Front Desk and Housekeeping, and participate in leadership discussions and skill-building activities toward a future role within Fairmont and

Qualifications

• Minimum supervisory or management experience.
• At least 1 year in hospitality, Guest Relations, Front Office or related guest-facing role.
• Degree in Hospitality, Business or related field preferred.
• Excellent communication skills in English.
• Strong service recovery and judgment in sensitive situations.
• Creative problem-solving and ability to find alternatives.
• Highly organized, results-oriented and calm under pressure.
• Positive team spirit with flexibility and dependability.
• Commitment to a structured leadership development program.
• Flexible availability, including evenings, weekends and holidays.

Responsibilities

• Elevate the guest experience by supporting Guest Relations operations and building relationships with guests.
• Coordinate VIP arrivals, special occasions, amenities and personalized touches.
• Anticipate guest needs and turn stays into memorable experiences.
• Handle guest concerns with empathy, professionalism and follow-through.
• Deliver Fairmont Gold service with guest recognition and lounge experiences.
• Lead Service Excellence meetings and drive follow-up on guest experience priorities.
• Review guest feedback, scores and trends; present clear recommendations.
• Support ALL – Accor Live Limitless loyalty initiatives.
• Collaborate with Front Desk, Guest Services and Housekeeping to keep Rooms Division running smoothly.

Skills

Supervisory experience

Hospitality experience

English proficiency

Customer service orientation

Leadership development

Flexibility

Education

Hospitality/related degree

Job description

Fairmont Century Plaza in Los Angeles, CA, offers an 18-month Management Development Program to develop tomorrow's Guest Relations Manager. You will receive dedicated mentorship, hands-on training and responsibilities across Rooms Division, working closely with the Fairmont Gold team to deliver elevated service.

You will gain leadership exposure, support Front Desk and Housekeeping, and participate in leadership discussions and skill-building activities toward a future role within Fairmont and