Luxury Spa Concierge & Guest Services

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Resorts World Las Vegas is seeking a Spa Receptionist to deliver luxury guest service with a warm, professional demeanor. You will check-in guests, schedule spa appointments, process payments, and maintain a pristine spa and fitness area.

You should be able to operate the spa booking system and phone lines, communicate in English, and adapt to nights, weekends, and holidays in a fast-paced luxury resort environment.

Qualifications

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to engage with guests and also operate the spa booking system and phone lines.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.

Responsibilities

• Welcome and interact with guests as they call, enter and exit the facility.
• Check-in guests and notify team members of guest arrival.
• Provide a luxury experience while engaging conversations with guests and team members.
• Maintain up-to-date knowledge of facility products, features and amenities.
• Schedule all spa appointments and provide guest information on available products and services.
• Process payments for guest services ordered from the spa.
• Ensure all areas of the spa and fitness center are kept clean and well maintained.
• Attend and participate in support training and staff meetings.

Skills

Luxury service

Multi-tasking

Spa booking system

English language

Customer service

Shift flexibility

Education

High School Diploma or equivalent

Tools

Opera

HotSOS

Job description

Resorts World Las Vegas is seeking a Spa Receptionist to deliver luxury guest service with a warm, professional demeanor. You will check-in guests, schedule spa appointments, process payments, and maintain a pristine spa and fitness area.

You should be able to operate the spa booking system and phone lines, communicate in English, and adapt to nights, weekends, and holidays in a fast-paced luxury resort environment.