Receptionist- Spa

Wynn Resorts; Las Vegas (NV); On-site; USD 32,000 - 45,000; Full time

Job summary

Wynn Resorts in Las Vegas seeks a Spa Receptionist to welcome guests by phone and in person, ensuring a luxurious spa experience. You will schedule appointments, assist with check-in, process payments, and maintain spotless spa areas.

Ideal candidates have experience in luxury spa settings, strong communication skills, and familiarity with SpaSoft, HotSOS, Opera, and Microsoft Office. 18+ and Nevada Food Handler's Card required.

Qualifications

• Experience in a high-volume luxury spa or resort.
• Excellent communication and phone etiquette.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Cash handling experience preferred.
• SpaSoft, HotSOS and Opera knowledge preferred.
• Nevada Food Handler's Card required.
• Must be 18 years of age or older.

Responsibilities

• Schedule spa appointments via phone or in person.
• Know spa treatments and actively suggest services.
• Assist guests with check-in and spa access.
• Process payments and reconcile daily sales and deposits.
• Maintain department policies and safety guidelines.
• Keep spa areas clean and organized; replenish inventories daily.
• Assist in fitness area and ensure equipment is available.

Skills

Communication skills

Phone etiquette

High-volume luxury spa experience

Cash handling

Education

Nevada Food Handler's Card

Tools

Outlook

Word

Excel

PowerPoint

SpaSoft

HotSOS

Opera

Job description

Job Description

The Spa Receptionist is responsible for welcoming guests both over the phone and in-person and ensuring that guests receive a luxury spa experience.

Spa Receptionist duties include but are not limited to:

• Accurately schedule spa appointments via telephone reservation or in person.
• Is knowledgeable on all spa treatments and salon services offered and can actively suggest services to maintain sales while following Forbes standards.
• Accurately assist guests with check-in for spa reservations and spa access.
• Accurately receive payment of services to department standards and properly account for all transactions and monies.
• Reconcile daily sales, deposits, and invoices as outlined in department policy.
• Keep all areas of the spa including storage areas, back of house, staff break room and dispensary clean and organized while following safety guidelines
• Ensures product and supply inventories are replenished and maintained daily.
• Able to assist in the fitness area by ensuring equipment is maintained and being available for guests

Qualifications

• Experience in a high-volume luxury spa or resort is preferred.
• Must possess excellent communication skills and phone etiquette.
• Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
• Previous cash handling experience is preferred, but not required.
• Prior knowledge of the following systems is preferred: SpaSoft, HotSOS and Opera.
• Must possess a current Nevada Food Handler's Card.
• Must be 18 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.