Luxury Spa Concierge & Guest Experience Lead

J W Marriott; Las Vegas (NV); On-site; USD 21,000 - 36,000; Full time

Job summary

JW Marriott Las Vegas Spa hosts coordinate seamless front desk and spa operations, delivering personalized service and maintaining brand standards of luxury. You will anticipate guest needs, escort to treatment rooms, and support boutique sales with a refined, discreet approach.

The role emphasizes exceptional guest relations, familiarity with spa concepts, and a professional appearance within a high-end environment. Weekend and holiday availability is often required.

Qualifications

• Excellent verbal communication and interpersonal skills with a polished, professional demeanor.
• Maintain confidentiality and discretion for high-profile guests.
• Strong organizational and multitasking abilities in a fast-paced luxury setting.

Responsibilities

• Provide a personalized welcome experience for guests, ensuring comfort and privacy.
• Manage spa reservations, confirm appointments, and assist guests in selecting premium services.
• Maintain knowledge of luxury spa treatments, wellness programs, and retail offerings.

Skills

Verbal communication

Discretion

Organizational skills

Microsoft Office

Spa management software

Flexible schedule

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

JW Marriott Las Vegas Spa hosts coordinate seamless front desk and spa operations, delivering personalized service and maintaining brand standards of luxury. You will anticipate guest needs, escort to treatment rooms, and support boutique sales with a refined, discreet approach.

The role emphasizes exceptional guest relations, familiarity with spa concepts, and a professional appearance within a high-end environment. Weekend and holiday availability is often required.