Luxury Spa Client Concierge & Retail Specialist

Biologique-Recherche; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Biologique-Recherche in Boston, MA is seeking a Client Advisor to deliver world-class guest experiences on the spa and retail floor. You will welcome guests, manage bookings, process payments, and ensure brand standards are reflected in every interaction.

You will promote retail products, maintain merchandising standards, and support inventory and daily operations to keep the spa smooth, polished, and luxurious from arrival to departure.

Qualifications

• 2+ years’ experience in customer service or retail, luxury preferred.
• Strong verbal and written communication; high emotional intelligence.
• Experience with spa software and front-desk operations is a plus.
• Ability to multi-task in a fast-paced luxury setting.

Responsibilities

• Greet guests, check-in/out with grace and discretion.
• Coordinate with spa staff to ensure smooth service flow.
• Promote and sell retail products to meet sales goals.
• Manage appointments, payments, and daily front desk tasks.

Skills

Customer service

Luxury retail experience

Clienteling

Communication

Attention to detail

Education

High School diploma

Tools

Microsoft Office

Mindbody

Booker

Zenoti

Job description

Biologique-Recherche in Boston, MA is seeking a Client Advisor to deliver world-class guest experiences on the spa and retail floor. You will welcome guests, manage bookings, process payments, and ensure brand standards are reflected in every interaction.

You will promote retail products, maintain merchandising standards, and support inventory and daily operations to keep the spa smooth, polished, and luxurious from arrival to departure.