Luxury Spa Client Concierge

BIOLOGIQUE RECHERCHE; Boston (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

BIOLOGIQUE RECHERCHE is seeking a Client Advisor to be the face of our spa and retail floor in Boston. You will deliver gracious hospitality, uphold luxury brand standards, and actively support sales through thoughtful product recommendations and seasonal promotions.

Responsibilities include managing bookings, inventory, and front desk operations while assisting skin experts with client check-in, appointment changes, and payments.

Qualifications

• Minimum of two years in roles requiring high performance (retail, guest service, or administrative).
• Experience in luxury or wellness environments preferred.
• High school diploma required; hospitality/business coursework a plus.

Responsibilities

• Greet guests warmly and manage check-in/check-out with discretion.
• Answer calls, manage bookings, and handle guest inquiries with professionalism.
• Coordinate with therapists and staff to ensure smooth service flow.
• Promote and sell spa retail products to meet sales targets.
• Monitor and maintain spa software bookings and guest records.
• Open/close procedures, security, and daily front desk operations.

Skills

Customer service

Hospitality

Communication

Sales & upselling

Guest relations

Education

High school diploma

Tools

Mindbody

Booker

Zenoti

Microsoft Office

Job description

BIOLOGIQUE RECHERCHE is seeking a Client Advisor to be the face of our spa and retail floor in Boston. You will deliver gracious hospitality, uphold luxury brand standards, and actively support sales through thoughtful product recommendations and seasonal promotions.

Responsibilities include managing bookings, inventory, and front desk operations while assisting skin experts with client check-in, appointment changes, and payments.