Luxury Spa Client Concierge

BIOLOGIQUE RECHERCHE; Boston (MA); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

BIOLOGIQUE RECHERCHE is seeking a Client Advisor to be the face of our spa and retail floor in Boston. You will deliver gracious hospitality, uphold luxury brand standards, and actively support sales through thoughtful product recommendations and seasonal promotions.

Responsibilities include managing bookings, inventory, and front desk operations while assisting skin experts with client check-in, appointment changes, and payments.

Qualifications

• Minimum of two years in roles requiring high performance (retail, guest service, or administrative).
• Experience in luxury or wellness environments preferred.
• High school diploma required; hospitality/business coursework a plus.

Responsabilités

• Greet guests warmly and manage check-in/check-out with discretion.
• Answer calls, manage bookings, and handle guest inquiries with professionalism.
• Coordinate with therapists and staff to ensure smooth service flow.
• Promote and sell spa retail products to meet sales targets.
• Monitor and maintain spa software bookings and guest records.
• Open/close procedures, security, and daily front desk operations.

Connaissances

Customer service

Hospitality

Communication

Sales & upselling

Guest relations

Formation

High school diploma

Outils

Mindbody

Booker

Zenoti

Microsoft Office

Description du poste

BIOLOGIQUE RECHERCHE is seeking a Client Advisor to be the face of our spa and retail floor in Boston. You will deliver gracious hospitality, uphold luxury brand standards, and actively support sales through thoughtful product recommendations and seasonal promotions.

Responsibilities include managing bookings, inventory, and front desk operations while assisting skin experts with client check-in, appointment changes, and payments.