Luxury Spa & Retail Manager

BIOLOGIQUE RECHERCHE; Los Angeles (CA); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

BIOLOGIQUE RECHERCHE seeks a Spa & Store Manager to lead day-to-day spa operations, optimize retail growth, and elevate guest experiences aligned with luxury brand standards.

You will oversee staff, inventory, and guest relations in a polished, service-driven environment, driving KPIs and delivering exceptional service. Leadership and strategic execution are essential for success in this role.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience accepted.

Responsabilités

• Develop & execute sales & customer service strategies within the Spa and drive retail initiatives to grow sales.
• Drive sales targets through accurate daily/weekly projections and ensure goals are communicated to estheticians and coordinators.
• Monitor key performance metrics and reporting to maintain a productive work environment and accountability.
• Oversee spa performance and make recommendations to drive success across services, events, and sales.
• Lead team meetings, recruit and coach staff, and ensure scheduling and payroll compliance.

Connaissances

Customer service

Leadership

Time management

Multi-tasking

Emotional intelligence

Communication skills

Formation

Bachelor’s degree

Outils

POS system

Booking systems

Microsoft Office

Description du poste

BIOLOGIQUE RECHERCHE seeks a Spa & Store Manager to lead day-to-day spa operations, optimize retail growth, and elevate guest experiences aligned with luxury brand standards.

You will oversee staff, inventory, and guest relations in a polished, service-driven environment, driving KPIs and delivering exceptional service. Leadership and strategic execution are essential for success in this role.