Luxury Spa Concierge & Retail Specialist

BIOLOGIQUE RECHERCHE; Boston (MA); On-site; USD 29,000 - 39,000; Part time

Job summary

BIOLOGIQUE RECHERCHE in Boston is seeking a Client Advisor to lead luxury spa and retail interactions, ensuring polished front-desk service and seamless guest experiences. You will promote retail products, manage bookings, assist skin experts, handle payments, and support inventory and monthly counts, all while upholding brand standards and delivering world-class hospitality.

You will open and close the front desk, supervise daily operations, and ensure a calm, welcoming environment for guests

Qualifications

• 2+ years in customer service, retail, or admin roles, luxury experience preferred.
• Proficiency with spa software and scheduling apps.
• HighSchool diploma; hospitality or wellness certifications a plus.
• Exceptional service skills, strong communication and clienteling abilities.

Responsibilities

• Greet guests warmly and manage check-in/out with elegance.
• Answer calls, manage bookings, and handle inquiries professionally.
• Promote and sell retail products to meet sales goals.
• Support inventory, shipments, and monthly counts; maintain visuals.

Skills

Customer service

Retail experience

Administrative support

Communication skills

Education

High School diploma

Tools

Mindbody

Booker

Zenoti

Microsoft Office

Job description

BIOLOGIQUE RECHERCHE in Boston is seeking a Client Advisor to lead luxury spa and retail interactions, ensuring polished front-desk service and seamless guest experiences. You will promote retail products, manage bookings, assist skin experts, handle payments, and support inventory and monthly counts, all while upholding brand standards and delivering world-class hospitality.

You will open and close the front desk, supervise daily operations, and ensure a calm, welcoming environment for guests