Luxury Showroom Director: Client Experience & Growth

Watches of Switzerland Group PLC; Pittsburgh (Allegheny County); On-site; USD 90,000 - 170,000; Full time

Benefits offered by this job

Competitive earnings

Medical, dental, life & disability

Comprehensive, ongoing training

Career growth potential

Generous staff purchase discounts

Job summary

Watches of Switzerland Group PLC in Pittsburgh seeks a Showroom Director to lead a luxury watch showroom, delivering exceptional client experiences while meeting business targets. You will plan the showroom business plan, coach a high-performing team, manage budgets, and optimize costs while sustaining brand standards.

The role requires strategic thinking, CRM proficiency, and the ability to drive sales through a motivated frontline team.

Qualifications

• Considerable retail management experience ideally within a luxury environment.
• Evidence of performance delivery against sales and process.
• Jeweler or watch product knowledge.
• External Jeweler or Retail qualifications.
• Proven track record of sales achievements.
• Ability to develop and implement business strategies and work to budgets.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Highly numerate with ability to understand and analyses sales performance.
• Leading, mentoring, and coaching members of a high performing showroom.
• IT literate and CRM experience.

Skills

Retail management

Sales performance

Watch/jewelry knowledge

CRM & networking

IT literate

Budget control

People leadership

Numerical skills

Team coaching

Management track record

Education

External jeweler or retail qualifications

Tools

CRM systems

Microsoft Office

Job description

Watches of Switzerland Group PLC in Pittsburgh seeks a Showroom Director to lead a luxury watch showroom, delivering exceptional client experiences while meeting business targets. You will plan the showroom business plan, coach a high-performing team, manage budgets, and optimize costs while sustaining brand standards.

The role requires strategic thinking, CRM proficiency, and the ability to drive sales through a motivated frontline team.