Luxury Service Manager — Lead Fixed Ops in SV

Swickard Auto Group; Palo Alto (CA); On-site; USD 80,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Career Growth

Employee vehicle discounts

Job summary

Mercedes-Benz of Palo Alto, part of Swickard Auto Group, is seeking a proven Service Manager to own the full fixed ops operation in a Silicon Valley store. You will lead advisors, technicians, and support staff to deliver consistent quality, efficiency, and guest satisfaction across every interaction.

We seek 3+ years of service-management experience at a franchised dealership, with strong CSI and absorption performance, and a coaching-first leadership approach to develop your team.

Qualifications

• 3+ years of Service Manager experience at a franchised dealership.
• Strong CSI and absorption performance with process discipline behind results.
• Coaching-first leadership approach focusing on developing advisors and technicians.
• Ability to manage drive flow, productivity, workload, and escalations without losing composure.

Responsibilities

• Lead the full service department -- managing advisors, technicians, and staff to ensure quality, efficiency, and guest satisfaction.
• Own fixed ops metrics: CSI, absorption, labor rate, technician efficiency, hours per RO, warranty compliance, and comeback rate.
• Develop and coach the service advisor team with clear expectations and effective communication.
• Drive technician productivity and development through workflow management and certification progression.
• Manage department financial performance including revenue, expenses, and absorption targets.
• Partner with parts to align inventory with service throughput.
• Maintain OEM certification compliance, warranty standards, and manufacturer relationships.
• Handle staffing, scheduling, and onboarding of advisors and technicians.
• Resolve guest escalations with a solution-first approach.

Skills

CSI

Absorption

Advisor performance

Technician development

Leadership

Tools

CDK

Reynolds & Reynolds

DealerSocket

Tekion

Job description

Mercedes-Benz of Palo Alto, part of Swickard Auto Group, is seeking a proven Service Manager to own the full fixed ops operation in a Silicon Valley store. You will lead advisors, technicians, and support staff to deliver consistent quality, efficiency, and guest satisfaction across every interaction.

We seek 3+ years of service-management experience at a franchised dealership, with strong CSI and absorption performance, and a coaching-first leadership approach to develop your team.