Head of Service - High-Volume Auto Store (Peninsula)

Swickard Auto Group; Redwood City (CA); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Salary: $100,000 - $200,000/yr

Medical, dental, and vision insurance

Life insurance

Paid time off and holidays

Career path — service leadership

Employee vehicle purchase and service 

Job summary

Swickard Auto Group operates Toyota 101 in Redwood City and is seeking a seasoned Service Manager to lead the full service department, overseeing advisors, technicians, and support staff to deliver consistent quality and guest satisfaction.

You will own fixed-ops metrics such as CSI and absorption, drive technician productivity, coach staff, and manage departmental financials and warranty compliance, partnering with parts to sustain service throughput.

Qualifications

• 5+ years in service management or a service leadership role at a franchised dealership.
• Toyota or import brand experience strongly preferred, ideally in a high-volume store.
• Demonstrated CSI and absorption results.
• Coaching-first leadership -- you develop advisors and technicians rather than managing around them.
• Operational discipline across scheduling, workflow, documentation, and warranty compliance.
• DMS experience required -- CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead the full service department -- advisors, technicians, and support staff -- to deliver consistent quality, efficiency, and guest satisfaction.
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician efficiency, hours per RO, warranty compliance, and comeback rate.
• Coach and develop service advisors through repair order reviews and clear performance expectations.
• Drive technician productivity and development -- manage workflow, support certification advancement, and keep your best people.
• Manage department financial performance, including revenue, expenses, and absorption targets.
• Partner with parts so inventory supports service throughput.
• Maintain Toyota certification compliance, warranty administration, and manufacturer requirements.
• Manage staffing, scheduling, and onboarding for advisors and technicians.
• Handle guest escalations with composure and a solution-first approach.

Skills

Service management

Leadership

CSI

Absorption

Coaching

Tools

CDK

Reynolds & Reynolds

DealerSocket

Tekion

Job description

Swickard Auto Group operates Toyota 101 in Redwood City and is seeking a seasoned Service Manager to lead the full service department, overseeing advisors, technicians, and support staff to deliver consistent quality and guest satisfaction.

You will own fixed-ops metrics such as CSI and absorption, drive technician productivity, coach staff, and manage departmental financials and warranty compliance, partnering with parts to sustain service throughput.