Luxury Auto Service Advisor - Guest Experience & Sales

Careers at Mercedes-Benz of Beverly Hills; Beverly Hills (CA); On-site; USD 115,000 - 165,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Mercedes-Benz of Beverly Hills is seeking a Service Advisor to deliver a world-class guest experience in a luxury automotive setting. You will serve as the primary liaison for service guests, documenting concerns, coordinating with technicians, and providing clear, confident communication throughout the repair process.

You will review vehicle issues, recommend maintenance per manufacturer guidelines, prepare accurate repair orders, explain pricing and timelines, and uphold the highest standards

Qualifications

• High school diploma or equivalent.
• Automotive dealership or service advising experience preferred.
• Valid driver’s license and insurable driving record required.
• Ability to communicate effectively with customers, technicians, and management.
• Ability to prepare accurate repair orders and maintain detailed documentation.
• Basic proficiency with dealership management systems, service software, and standard office applications preferred.

Responsibilities

• Serve as the primary point of contact for service guests and play a critical role in creating a seamless, professional, and luxury-level service experience.
• Listen carefully to customer concerns, document repair and maintenance needs accurately, coordinate with technicians and internal teams, and communicate clearly throughout the repair process.
• Greet guests promptly and professionally, review vehicle concerns, recommend maintenance and repair services based on vehicle needs and manufacturer guidelines, and prepare accurate repair orders.
• Provide timely updates, explain recommendations and repair findings in a way customers can understand, obtain approvals for additional work, and ensure guests are informed of pricing, timelines, and completion status.
• Work closely with technicians, parts, warranty, and management to ensure repair orders are written clearly, work is properly dispatched, and vehicles move efficiently through the service process.
• Identify opportunities to improve customer retention, service sales, and overall department performance by delivering a high standard of communication, follow-through, and guest care.
• Success in this role requires strong attention to detail, sound judgment, excellent interpersonal skills, and the ability to manage multiple priorities in a fast-paced environment while maintaining a calm, polished, guest-focused approach.

Skills

Customer focus

Organization

Communication

Empathy

Education

High school diploma

Tools

Dealership management systems

Service software

Office applications

Job description

Mercedes-Benz of Beverly Hills is seeking a Service Advisor to deliver a world-class guest experience in a luxury automotive setting. You will serve as the primary liaison for service guests, documenting concerns, coordinating with technicians, and providing clear, confident communication throughout the repair process.

You will review vehicle issues, recommend maintenance per manufacturer guidelines, prepare accurate repair orders, explain pricing and timelines, and uphold the highest standards