Luxury Service Concierge & Appointment Coordinator

Germain Ford of Beavercreek; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Insurance

401(k) Savings Plan

Paid Vacation/Holidays

Competitive Wage Plans

Professional Development

Employee Discounts

Job summary

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge in Louisville, KY. This full-time role focuses on coordinating appointments, communicating service updates, and delivering a luxury service experience in our service lane.

You will work Monday through Friday, with a competitive $18-$20 per hour based on experience, and join a team recognized for outstanding customer care, professional appearance, and strong teamwork with technicians and advisors.

Qualifications

• Experience in automotive service coordination or customer service.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Proficiency with computer systems and appointment scheduling software.

Responsibilities

• Welcome and assist customers in the service lane with professionalism and courtesy.
• Communicate service status updates to customers in a timely and clear manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians and advisors to ensure customer expectations are met.
• Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.

Skills

Communication

Customer service

Organizational skills

Scheduling software

Multitasking

Job description

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge in Louisville, KY. This full-time role focuses on coordinating appointments, communicating service updates, and delivering a luxury service experience in our service lane.

You will work Monday through Friday, with a competitive $18-$20 per hour based on experience, and join a team recognized for outstanding customer care, professional appearance, and strong teamwork with technicians and advisors.