Luxury Auto Service Concierge

Germain Honda of Ann Arbor; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with Employer

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Company Outings and Activities

Employee Discounts

Job summary

Germain Audi/Porsche Louisville in Louisville, KY is seeking a Service Lane Concierge for a full-time position. The role acts as the essential link between customers and the service department, coordinating appointments and delivering a seamless service experience aligned with luxury standards.

The role requires welcoming customers, communicating status updates, maintaining records, and collaborating with technicians to meet expectations in a fast-paced environment.

Qualifications

• Previous experience in automotive service coordination or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.

Responsibilities

• Welcome and assist customers in the service lane with professionalism and courtesy.
• Communicate service status updates to customers in a timely and clear manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians and advisors to ensure customer expectations are met.
• Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.

Skills

Customer service

Professionalism

Organizational skills

Multitasking

Job description

Germain Audi/Porsche Louisville in Louisville, KY is seeking a Service Lane Concierge for a full-time position. The role acts as the essential link between customers and the service department, coordinating appointments and delivering a seamless service experience aligned with luxury standards.

The role requires welcoming customers, communicating status updates, maintaining records, and collaborating with technicians to meet expectations in a fast-paced environment.