Service Appointment Coordinator

Germain Cadillac Co; Louisville (KY); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

401(k) with employer match

Paid vacation and holidays

Professional development

Employee discounts

Job summary

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge to coordinate appointments, communicate service updates, and deliver a seamless customer experience in the luxury automotive environment. The role emphasizes professional interaction and precise record-keeping in a fast-paced service lane.

Based in Louisville, KY, this full-time position offers $18–$20 per hour, depending on experience, with opportunities to collaborate with technicians and advisors to meet customer expectations

Qualifications

• Previous experience in automotive service coordination or customer service preferred.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and appointment scheduling software.

Responsibilities

• Welcome and assist customers in the service lane with professionalism and courtesy.
• Communicate service status updates to customers in a timely and clear manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians and advisors to ensure customer expectations are met.
• Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.

Job description

Germain Audi/Porsche Louisville

Service Lane Concierge

Louisville, KY

Full-Time Monday through Friday

$18-$20 per hour based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Lane Concierge, you are the essential link between our valued customers and the service department, ensuring every interaction is seamless and professional. This role is pivotal in coordinating appointments, managing customer communications, and delivering an exceptional service experience aligned with the luxury standards of Audi and Porsche.

Responsibilities:

• Welcome and assist customers in the service lane with professionalism and courtesy.
• Communicate service status updates to customers in a timely and clear manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians and advisors to ensure customer expectations are met.
• Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.

Requirements:

• Previous experience in automotive service coordination or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Proficiency with computer systems and appointment scheduling software.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment and handle customer concerns diplomatically.

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP