Luxury Auto Service Concierge | Seamless Client Experience

Germain Cadillac Co; Louisville (KY); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

401(k) with employer match

Paid vacation and holidays

Professional development

Employee discounts

Job summary

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge to coordinate appointments, communicate service updates, and deliver a seamless customer experience in the luxury automotive environment. The role emphasizes professional interaction and precise record-keeping in a fast-paced service lane.

Based in Louisville, KY, this full-time position offers $18–$20 per hour, depending on experience, with opportunities to collaborate with technicians and advisors to meet customer expectations

Qualifications

• Previous experience in automotive service coordination or customer service preferred.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and appointment scheduling software.

Responsibilities

• Welcome and assist customers in the service lane with professionalism and courtesy.
• Communicate service status updates to customers in a timely and clear manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians and advisors to ensure customer expectations are met.
• Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.

Job description

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge to coordinate appointments, communicate service updates, and deliver a seamless customer experience in the luxury automotive environment. The role emphasizes professional interaction and precise record-keeping in a fast-paced service lane.

Based in Louisville, KY, this full-time position offers $18–$20 per hour, depending on experience, with opportunities to collaborate with technicians and advisors to meet customer expectations