Luxury Auto Service Concierge - Appointments & Customer Care

Germain BMW; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with employer match

Paid vacation/company holidays

Competitive wage plans

Professional development & promotions

Employee discounts

Job summary

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge in Louisville, KY. This full-time role, Monday through Friday, offers a wage of $18-$20 per hour based on experience and focuses on coordinating appointments and delivering a seamless service experience.

You will be the link between customers and the service department, maintaining records, communicating updates, and supporting technicians and advisors to meet expectations in a luxury setting.

Qualifications

• Previous experience in automotive service coordination or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Proficiency with computer systems and appointment scheduling software.

Responsibilities

• Welcome and assist customers in the service lane with professionalism and courtesy.
• Communicate service status updates to customers in a timely and clear manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians and advisors to ensure customer expectations are met.
• Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Computer systems

Appointment scheduling software

Professional appearance

Customer service experience

Tools

Appointment scheduling software

Job description

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge in Louisville, KY. This full-time role, Monday through Friday, offers a wage of $18-$20 per hour based on experience and focuses on coordinating appointments and delivering a seamless service experience.

You will be the link between customers and the service department, maintaining records, communicating updates, and supporting technicians and advisors to meet expectations in a luxury setting.