Luxury Auto Service Concierge | Seamless Customer Experience

Germain Honda of Dublin; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid vacation

Competitive wages

Professional development

Employee discounts

Job summary

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge in Louisville, KY. This full-time role supports the service department, coordinating appointments and communicating with customers to ensure a seamless, luxury-service experience.

As the essential link between customers and technicians, you will maintain records, relay status updates, and help reduce wait times. Previous auto-service coordination or strong customer service skills are preferred.

Qualifications

• Previous experience in automotive service coordination or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask.
• Proficiency with computer systems and appointment scheduling software.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment and handle customer concerns diplomatically.

Responsibilities

• Welcome and assist customers in the service lane with professionalism and courtesy.
• Communicate service status updates to customers in a timely and clear manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians and advisors to ensure customer expectations are met.
• Assist in managing service lane workflow to reduce wait times and improve customer satisfaction.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Professional appearance

Customer diplomacy

Tools

Scheduling software

Computer systems

Job description

Germain Audi/Porsche Louisville is seeking a Service Lane Concierge in Louisville, KY. This full-time role supports the service department, coordinating appointments and communicating with customers to ensure a seamless, luxury-service experience.

As the essential link between customers and technicians, you will maintain records, relay status updates, and help reduce wait times. Previous auto-service coordination or strong customer service skills are preferred.