Luxury Service Concierge & Appointment Expert

Germain Chevrolet GMC of Sidney; Louisville (KY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Savings Plan

Paid Vacation

Competitive Wage Plans

Professional Development

Company Outings

Employee Discounts

Job summary

Germain Audi/Porsche Louisville is searching for a full-time Service Lane Concierge in Louisville, KY. In this pivotal role, you will be the link between customers and our service department, coordinating appointments and ensuring a seamless service experience.

Responsibilities include welcoming customers, communicating service updates, and maintaining service records. We offer health insurance, a 401(k), paid vacation, and opportunities for professional development.

Qualifications

• Previous experience in automotive service coordination or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with ability to multitask.
• Proficiency with computer systems and appointment scheduling software.
• Professional appearance and demeanor.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome and assist customers in the service lane with professionalism.
• Communicate service status updates to customers in a timely manner.
• Maintain accurate records of service requests and customer information.
• Collaborate with service technicians to meet customer expectations.
• Manage service lane workflow to reduce wait times.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Computer proficiency

Job description

Germain Audi/Porsche Louisville is searching for a full-time Service Lane Concierge in Louisville, KY. In this pivotal role, you will be the link between customers and our service department, coordinating appointments and ensuring a seamless service experience.

Responsibilities include welcoming customers, communicating service updates, and maintaining service records. We offer health insurance, a 401(k), paid vacation, and opportunities for professional development.