Luxury Service Concierge & Advisor

Krause Toyota South Atlanta; Fort Myers (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Free Health Insurance Option Available

401k Match Options Available

HSA company match contribution

Dental and Vision Insurance Available

Paid Vacations, Holiday Pay, PTO pay

Career advancement opportunities,/prom

Discounts onproducts and services

Family owned and operated

Long term job security

Job summary

The Krause Auto Group, serving Fort Myers, FL, seeks a service-oriented professional to oversee service orders, Drive Lane flow, and ensure prompt, courteous, high-quality service for our luxury clientele.

You will provide concierge support for owner inquiries, coordinate technicians, assist with parts and warranty processes, and help uphold our reputation for exceptional customer care and internal growth opportunities.

Qualifications

• Experience delivering luxury client service
• Proven ability to lead and develop others
• Strong time-management and organizational skills
• Excellent communication with customers and teammates
• Maintains professional, well-groomed appearance
• Track record of service and sales success
• Solid customer satisfaction history
• Team oriented and self-motivated
• Able to work with minimal supervision
• Clean driving record and valid license

Responsibilities

• Oversee service orders and Drive Lane flow to ensure prompt, courteous service
• Take ownership of the customer experience and complete tasks to leave a positive impression
• Provide concierge support for owner inquiries, in person or by phone
• Ensure daily technician time is sold to service customers
• Distribute work among technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above standards
• Assist in diagnosing vehicle problems and ordering parts/tools
• Oversee warranty claims administration and training of service staff
• Reinforce company policies and compliance with laws and regulations
• Maintain good relationships with factories and employee relations
• Uplift morale with a friendly, customer-focused attitude

Skills

Organized

First-class service

People management

Time management

Communication

Professional appearance

Sales and customer satisfaction

Team player

Self-motivated

Independent work

Clean driving record

Job description

The Krause Auto Group, serving Fort Myers, FL, seeks a service-oriented professional to oversee service orders, Drive Lane flow, and ensure prompt, courteous, high-quality service for our luxury clientele.

You will provide concierge support for owner inquiries, coordinate technicians, assist with parts and warranty processes, and help uphold our reputation for exceptional customer care and internal growth opportunities.