Luxury Service Advisor — Premium Auto Experience

Rick Hill Imports; Kingsport, Northern (TN, KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Rick Hill Imports - Kingsport, TN is seeking a Service Advisor to be the vital link between our BMW clients and the service team, greeting customers, assessing needs, and scheduling work with integrity. You will explain options, propose maintenance, provide accurate cost and time estimates, and coordinate with technicians, warranty, and parts to keep customers informed.

Prior service-advisor experience is a plus; strong communication, multitasking, and a customer-first mindset are essential to

Qualifications

• Prior experience as a Service Advisor a plus.
• Strong communication and interpersonal skills.
• A passion for delivering outstanding customer service.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Familiarity with automotive repair and maintenance terminology a plus.
• Proficiency in dealership management software a plus (Dealertrack, xTime,MyKaarma, etc.).
• A valid driver’s license and clean driving record.

Responsibilities

• Greet customers and assess service needs, building ongoing relationships.
• Explain service options and provide cost/time estimates.
• Coordinate between customer and service team for a smooth process.
• Create and maintain service records, warranty claims, and repair orders.
• Ensure customers leave with confidence and understanding of services.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Automotive terminology

Dealership software

Driver's license

Tools

Dealertrack

xTime

MyKaarma

Job description

Rick Hill Imports - Kingsport, TN is seeking a Service Advisor to be the vital link between our BMW clients and the service team, greeting customers, assessing needs, and scheduling work with integrity. You will explain options, propose maintenance, provide accurate cost and time estimates, and coordinate with technicians, warranty, and parts to keep customers informed.

Prior service-advisor experience is a plus; strong communication, multitasking, and a customer-first mindset are essential to