Luxury Service Advisor: Elevate Customer Care & Repairs

Hendrick Automotive Group; Charlotte, Northern (NC, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Hendrick BMW Northlake in Charlotte seeks an experienced Service Advisor to sell, identify, and document service for customers, and to schedule service accordingly. You will work with technicians to identify maintenance needs and explain estimates to customers, while maintaining high CSI and a safe, organized service area.

The role emphasizes accurate record-keeping, adherence to company policies, and commitment to customer satisfaction, with shifts possibly including evenings or weekends in a

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures

Skills

Customer service

Interpersonal skills

Organizational skills

Automotive knowledge

Education

GED or High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick BMW Northlake in Charlotte seeks an experienced Service Advisor to sell, identify, and document service for customers, and to schedule service accordingly. You will work with technicians to identify maintenance needs and explain estimates to customers, while maintaining high CSI and a safe, organized service area.

The role emphasizes accurate record-keeping, adherence to company policies, and commitment to customer satisfaction, with shifts possibly including evenings or weekends in a