Automotive Service & Customer Experience Advisor

Hendrick Automotive Group; Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Rick Hendrick BMW Charleston is seeking a Service Advisor to help identify and document required maintenance and services. You will work with customers and technicians to determine needs and schedule the appropriate service, explaining estimates clearly and ensuring a smooth repair process.

The role requires strong customer service and communication skills, attention to detail, and the ability to manage time effectively. Regular shifts may include evenings, weekends, and holidays.

Qualifications

• Excellent interpersonal, customer service, and organizational skills.
• Previous experience in automotive or customer service environments.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Estimates cost of parts and labor and explains it to the customer.
• Schedules appointments with customers.
• Maintains an organized, clean and safe work area.

Skills

Customer service

Interpersonal skills

Organizational skills

Education

GED

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Rick Hendrick BMW Charleston is seeking a Service Advisor to help identify and document required maintenance and services. You will work with customers and technicians to determine needs and schedule the appropriate service, explaining estimates clearly and ensuring a smooth repair process.

The role requires strong customer service and communication skills, attention to detail, and the ability to manage time effectively. Regular shifts may include evenings, weekends, and holidays.