Luxury Auto Service Advisor — Client-Focused & Growth

Rick Hill Imports, Inc.; Kingsport (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Engaging team environment

Paid training and development (BMW)

Career growth opportunities

Medical and dental coverage available

Paid vacation and holidays

401(k)

Job summary

Rick Hill Imports in Kingsport, TN is seeking a Service Advisor to bridge customers and the service team, greeting clients, assessing needs, and scheduling work. You represent the BMW center and ensure honest recommendations, learning vehicles even without prior knowledge.

You will coordinate with Service Manager, Technicians, and Parts to maintain accurate records, estimate costs, and uphold exceptional customer experiences.

Qualifications

• Prior experience as a Service Advisor is a plus.
• Strong communication and interpersonal skills.
• A passion for delivering outstanding customer service.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Familiarity with automotive repair and maintenance terminology a plus.
• Proficiency in dealership management software (Dealertrack, xTime, MyKaarma, etc.) is a plus.
• A valid driver's license and clean driving record.

Responsibilities

• Customer Interaction: Greet customers warmly and professionally, assess their service needs, and ensure a seamless check-in and check-out process. Establish ongoing relationships with our BMW owners.
• Service Consultation: Explain service options, recommend necessary maintenance and repairs, responsibly promote the sale of necessary services, parts and accessories, and provide accurate cost and time estimates.
• Coordination: Act as the communication hub between the customer and the service team, ensuring a smooth process with clear and timely updates.
• Documentation: Accurately create, update, and maintain service records, warranty claims, and repair orders.
• Customer Satisfaction: Ensure each customer leaves with a clear understanding of services performed and a sense of confidence in our dealership.

Skills

Customer service focus

Excellent communication

Time management

Attention to detail

Terminology understanding

Tools

Dealertrack

xTime

MyKaarma

Job description

Rick Hill Imports in Kingsport, TN is seeking a Service Advisor to bridge customers and the service team, greeting clients, assessing needs, and scheduling work. You represent the BMW center and ensure honest recommendations, learning vehicles even without prior knowledge.

You will coordinate with Service Manager, Technicians, and Parts to maintain accurate records, estimate costs, and uphold exceptional customer experiences.